Track your order

How to track your order

STEP 01. Go to a general tracking engine

We recommend 17track as it runs smoothly on most devices.

With 17track you can also translate the tracking information after it's inserted (at the bottom right of the tracking page) to any language you'd like.
Click the button below to access.

STEP 02. Insert the tracking number

The tracking number was sent to your inbox through the Shipment Confirmation email.

STEP 03. That's it!

The tracking engine will give you all the available information regarding your order's latest updates.

Your order's journey

STEP 00 START

Shop Retro, Sweet & Street Hongdae K-style brands from fashion to exclusive merch. Discount coupons and/or store credits can be redeemed at the checkout page.

After completion of payment, you will receive an order confirmation email within 1 day. We receive the items from our partner brands (and stock up on best sellers!)
We quality check and prep each item in our office. Processing time varies between 3 to 12 business days.

STEP 02 SHIPPING

We ship the packages to our partner shipping centers and handle customs every day. We will ship them in the most cosmic pink shipping bag! Once it's shipped, you'll receive a Shipment Confirmation email as well. Delivery 8-12 business days.

MAGICAL CUSTOMER SERVICE!

Check our contact page to learn how to reach us 💌.

FYI

As mentioned above, we will ship out your order within 3 to 12 business days. magic COSMOS is a small business that runs a low-inventory system to provide better prices for our customers.*

*Due to high demand some popular items must be manufactured by the factory again, and that may take some time. We try our best to get said items to your hands fast, but please understand the speed at which the factory works isn’t dependent on us. If further unexpected delays occur we will be sending what we already have first (ONLY after 10-12 business days), and the remainder in the following shipment.